Empowering Operational Excellence: How Workday AMS Drives Real Healthcare Outcomes

In healthcare, clinical outcomes, operational efficiency, and regulatory compliance are more than just priorities—they’re imperatives. As healthcare providers scale their services and workforce, the complexity of managing human capital systems, such as Workday HCM, increases significantly.   The implementation of Workday is a significant milestone in improving and optimizing human capital, but it is only the beginning of the continuous improvement journey required in today’s environment.

True transformation begins after go-live and through the continuous improvement loop of optimization, proactive support, and intelligent automation. This is where Workday Application Management Services (AMS) comes in, acting as a catalyst for long-term success.

In this blog, we explore how AMS—particularly when supported by an experienced partner like Jade Global—can help healthcare organizations overcome complexity through streamlined throughput and task management, enhance HR performance, and unlock measurable business value.

Why Post-Go-Live Optimization and Continuous Improvement Matter

Implementing Workday solves many foundational challenges, but post-implementation struggles can quickly surface:

• Frequent configuration changes
• Limited in-house expertise
• Ticket backlogs and unresolved issues
• Gaps in compliance and reporting
• Difficulty keeping up with Workday’s twice-a-year feature releases

If these items are left unaddressed,  unwanted issues can dilute the value proposition and  ROI of your Workday HCM investment. That’s why Workday support services are not classified as a “nice to have”—they’re essential.

Key Areas Where Workday AMS Adds Value

1. Fast and Stable Support

A dedicated Workday AMS team helps stabilize operations by reducing ticket backlogs, improving SLA compliance, and eliminating recurring errors in time tracking, benefits, and payroll.

Impact: Reduction in Open Ticket Volume and improvements in SLA Adherence Rates. One healthcare provider achieved an 88% reduction in open tickets and a 98.5% SLA adherence rate within three months of deploying the solution.

2. Continuous Workday Optimization and Improvement

Beyond stabilization, Workday managed services drive module-level optimizations and improvements. For example:

• Automated onboarding and background check workflows
• Union-specific time tracking configurations
• Streamlined open enrollment and benefits eligibility
• Integrated credentialing and learning platforms

These changes not only improve user experience but also reduce administrative overhead.

3. Smarter Workday Release Management

Every six months, Workday introduces hundreds of new features. Without a structured release process, valuable enhancements can be missed—or worse, break existing setups.

AMS partners like Jade Global handle:

• Feature review and impact analysis
• Prioritization and end-user testing
• Seamless adoption and rollout

Result: Zero post-update issues and 90% fewer regression errors.

4. Strategic Analytics and Automation

AMS goes beyond technical support to deliver strategic insights:

• Custom dashboards on turnover, overtime, and compliance
• Enhanced EEO and diversity reporting
• Pilots for Workday People Analytics

Bonus: Automation, like auto-termination of inactive workers, saves time and mitigates compliance risks.

What Healthcare Organizations Should Prioritize

Workday AMS for healthcare offers immense features and benefits to healthcare organizations, but it also presents a set of complexities. They include HIPAA, OSHA regulatory and compliance requirements, which necessitate ongoing management, as well as complex union policies. Choosing the right Workday AMS Partner is critical.

Key takeaways:

• Think strategically, not just reactively: AMS isn’t just about solving issues—it’s about driving long-term improvements.
• Invest in reporting: Data-led decisions enabled cost savings and reduced burnout in clinical staff.
• Automate smartly: Use automation to reduce manual load and mitigate risk.
• Stay ahead of change: Don’t wait for problems during updates—plan proactively.

Conclusion: Workday AMS as a Growth Enabler

Modern HCM systems like Workday are robust, but only when fully optimized and continuously improved. Workday support services—especially when tailored to healthcare— drive significant gains in compliance, cost reduction, and workforce efficiency.

Jade Global empowers organizations to unlock the full potential of their Workday investment. With over two decades of healthcare and HCM experience, Jade is an ideal partner to collaborate with on this vital journey. Whether you are a healthcare organization that is struggling with ticket backlogs or one looking to leverage overall human capital management better, Workday AMS will prove to be your most viable lever to pull