Every business relying on traditional managed services faces several challenges that can hinder business efficiency and growth. These services often depend on reactive support, addressing issues only after they arise, which can result in prolonged downtime and inefficiencies.
At Jade Global, we recognize the growing need for businesses to manage their IT environments more efficiently while keeping costs under control. Our step-by-step optimization approach helps simplify operations and maximize the value of your existing applications. By reducing inefficiencies, cutting down manual efforts, and enhancing process effectiveness, we enable organizations to significantly lower their Total Cost of Ownership (TCO). Powered by our AI engine, we analyze ticket patterns and root causes, driving a cost reduction of over 30%.
Unlike traditional managed services that “keep the lights on,” we deliver transformative AMS—rationalizing your IT portfolio, improving user experience, and ensuring resilience. Powered by our proprietary PCAR model (Prevent → Capture → Act → Retrospect), our AI-led services create intelligent, self-healing systems that anticipate issues, minimize downtime, and continually improve business outcomes.
Service Offerings
Cloud Migration & Managed Services
Discover how Jade Global’s Cloud Equalizer solution can reduce cloud migration costs by 50% and transform your IT with AI-driven automation, real-time monitoring, and unmatched scalability.
Application Management Assessment
Unlock the future of application management with Jade Global’s AI-powered AMS, driving efficiency, cost savings, and business transformation—discover how.
Enterprise Application Support
Uncover how Jade Global’s AI-powered enterprise application support keeps your platforms always-on, with proactive management and continuous performance optimization.
Application and IT Outsourcing
Explore the power of AI-driven application outsourcing with Jade Global to enhance efficiency, reduce costs, and maximize business value—see how we make it happen.
Infrastructure Services
Discover how Jade Global’s Infrastructure and Database Managed Services can transform your IT environment with proactive monitoring, security, and performance optimization.
OpsWatcher provides businesses with a unified view, offering real-time insights that enable organizations to identify patterns, anticipate issues, and drive impactful improvements in business process visibility.
Capabilities:
- Analyze Patterns: Understand when and how metrics change across different stages of a process.
- Helps Identify Root Causes: Detect the underlying reasons for delays, spikes, or anomalies.
- Proactively Address Issues: Set alerts and corrective measures before disruptions escalate.
Benefits:
- Custom Alerts: Set custom thresholds and receive alerts via email, Slack, Google chat, Teams or other channels to ensure prompt responses to anomalies or deviations in business process metrics
- Seamless Data Integration: Consolidate metrics from diverse systems for a unified view
- Tailored Dashboards: Visualize real-time metrics, aggregated data, and time-series graphs to make better-informed decisions
KnowEn-Tick is an AI-powered assistant integrated into your team's chat tool (Google Chat, Slack), delivering instant, accurate answers to routine "how-to" queries across IT, HR, Finance, and Operations.
Capabilities:
- Natural Language Understanding: Employees can ask questions in plain language, just like they would to a colleague
- Department-Specific Expertise: Trained on your company's unique procedures and documents across IT, HR, Finance, Operations, and more
- Accurate, Real-Time Responses: Provides precise, personalized answers instantly, eliminating the need for tickets or escalations
Benefits:
- Drastically Reduced Ticket Volume: Significantly reduces routine "how-to" queries, freeing up valuable support capacity.
- Improved Knowledge Management: Centralizes and makes internal knowledge more accessible, turning it into a living, breathing resource
- Consistent Information Delivery: Ensures all employees receive consistent and accurate information, reducing confusion and errors
OpsAgent is a conversational AI interface that seamlessly connects your collaboration tools (Google Chat, Microsoft Teams) with the business platforms your teams use daily, including CRM, ITSM, ERP, and internal tools.
Capabilities:
- Cross-System Updates: Update records in Salesforce, ServiceNow, Oracle, or any enterprise system directly via chat
- Instant Data Retrieval: Get real-time answers from your source of truth
- Natural Language Interface: No commands to memorize—just talk as you would to a teammate.
Benefits
- Save Time: Reduce repetitive data entry across multiple tools.
- Improve Experience: Let your teams focus on work, not workflows.
ProbManage is an AI-based problem management tool that utilizes advanced language models to automatically analyze, cluster, and prioritize IT tickets, thereby helping prevent recurring issues. It offers secure and flexible deployment options, allowing you to choose between Jade cloud services or on-premises deployment for maximum flexibility.
Capabilities:
- LLM-Powered Clustering: Automatically groups similar tickets, regardless of phrasing, for streamlined analysis
- Actionable Insights: Delivers clear, concise summaries per cluster to enable quick, informed decisions
- Clusters by Ticket Type: Provides separate clusters for each of the ticket types viz. Incidents, Requests or Services
Benefits
- Enhanced User Satisfaction: Build trust with quick, high-quality resolutions.
- Improved System and Application Reliability : Prepare for future demand with agile, AI-powered support.
Managed Services Offering
Why Jade Global for AI-led Managed Services?
Outcome-Based Delivery
SLAs aligned to business impact and experience metrics
Customized Engagements
Tailored models across infra, apps, and hybrid environments
Global Delivery Excellence
Follow-the-sun model with mature ITIL practices
Innovation-First Mindset
Built-in automation, analytics, and AI across the service lifecycle
Frequently Asked Questions
- Ticket volume reduction
- Time savings and increased productivity
- Higher end-user satisfaction
- Proactive issue detection and prevention
Some Client Love
“Flexport needed a partner to help scale our ability to rapidly integrate with our clients in a cost effective way. We found an excellent partner in Jade Global! In the short course of less than a year, we have been able to move 100% of the technical delivery of our standardized integrations offshore with Jade, allowing our employees to focus on the more complex bespoke integrations. Our broader team has been very appreciative of the contributions of the Jade team! They have proven to be motivated, hard working and have the desire to learn and take on more responsibilities. We are planning to continue to expand the scope and responsibility of this team.”.
Nitin Goel
Head of Flexport Ecosystem
