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Put Generative AI to Work for Your IT Service Management: Leverage ‘Now Assist’ by ServiceNow.

Current AI capabilities in IT service delivery are limited by predefined algorithms. Most IT service desk chatbots offer only basic predictions or classifications. However, the advent of…

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By Sameer Saxena

Convergence is Coming to Asset Management

Convergence is Coming to Asset Management

You know that feeling—someone approaches you with that look, it’s so slight, but there – the aura that tells you you’re about to be handed a whole bunch of work you weren’t planning for. We all…

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By James Burson

Hr process

Transforming HR Processes with ServiceNow HRSD

The challenges in HR operations today are multifaceted. As your organization grows, so do the complexities of managing employee needs across different departments, locations, and time zones.…

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By Manmeet Reen| M. Aadil Khan

ROI

How to Manage ServiceNow Implementation for Maximum ROI?

You are not alone if outdated IT service management methods are hampering your ability to meet service level agreements (SLAs), manage high ticket volumes, and navigate the complexities of…

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By James Burson

Service now

How to Transform Your Business with ServiceNow's Low Code App Engine Studio

Experience the Future of Innovation with App Engine Studio, your gateway to a new era of possibilities and simplicity in application development.…

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By Radhika Deshmukh

KCS Blog

Understanding Core Concepts and Primary Principles of Knowledge Centered Services (KCS)

With over 20 years in development and over $50 million invested in developing the methodology, KCS has produced significant benefits for support organizations around the world (dbkay.com)…

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By Aditi Vishwakarma

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