Case Study
How Jade Global transformed NOC services for a clinical diagnostics and life sciences leader to enable scalable growth
Download Case StudyClient: Clinical Diagnostics And Life Sciences Leader
Industry: Diagnostics and Life Sciences
About the Client
The American company manufactures equipment for biomedical laboratories. Established to market a pH meter, the company has since expanded to employ more than 12,000 people and generate over $500 million in revenue annually (FY 2020). Employing over 12,000 associates globally, they are committed to making the world a healthier place.
Business Requirements and Challenges
The clinical diagnostics and life sciences leader needed a robust network infrastructure to support its rapid digital transformation. It faced several challenges.
- Complex Integration: Difficulties in consolidating systems across global sites.
- Workflow Optimization: The need for more efficient and streamlined processes.
- Network Management: Managing and optimizing the performance of a complex network environment.
- Scalability and Security: Ensuring the network could grow securely.
Solutions Offered by Jade Global
Jade Global's network transformation strategy was aimed at solving these challenges by implementing a series of focused solutions, each geared towards improving the company’s operations:
- Unified Network Architecture: Combined the clinical diagnostics and life sciences leader’s diverse systems into a unified, high-performance network. This eased connectivity and improved operational productivity for all sites.
- Global Network Operations Redevelopment: By examining existing processes and workflows, the life sciences leader optimized its global network operations, ensuring smoother and more efficient day-to-day management.
- Migration and Redesign: Organized the migration of key network devices and re-engineered laboratory spaces to consolidate workflows into a unified, more efficient environment.
Business Benefits Achieved
The partnership between Jade Global and the clinical diagnostics and life sciences leader resulted in significant enhancements in operational effectiveness and cost containment. Key outcomes include:
- 99.99% Uptime: Provided uninterrupted operations, reducing downtime and avoiding losses to the business.
- 40% Faster MTTR: Reduced the mean time to resolution for network issues, boosting productivity and user satisfaction.
- 30% Improvement in User Satisfaction: Demonstrated the success of the transformation with a significant increase in user satisfaction levels.
- 30% Increase in Stakeholder Satisfaction: Showcased the success of the network transformation through improved engagement from key stakeholders.
- 30% Reduction in IT Costs: Achieved significant cost savings through optimized network management and operational efficiencies.
Products and Services Support
The following products and services of Jade Global were used to facilitate the company’s NOC modernization:
- SolarWinds Orion (NCM, IPAM): Monitoring and Backup
- Juniper Switches (L2 & L3): More than 1,135 devices were integrated to simplify operations.
- Juniper SRX Firewalls: 20+ devices for secure network management.
- Palo Alto Firewalls: 124+ units (HA configuration) to provide better security and reliability.
- Aruba Wireless Controllers: 85 units to provide smooth wireless network operations.
- Juniper Mist Wi-Fi: 1,395+ devices for maximum wireless connectivity.
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