AI-Led Application Managed Services: Transforming IT Operations with Jade Global’s PCAR Model

Did you know that enterprise IT teams handle an average of 578 support tickets a day, nearly 17,630 a month? That workload often translates to 10 to 40 tickets per agent per day, leaving little time for proactive improvement. Adding to this is a constant context switching across ITSM, ERP, CRM, and analytics tools, plus repeatable issues like password resets that can account for 35 to 40 percent of tickets.

Traditional IT services are overwhelmed by complexity and rely on manual firefighting instead of intelligent, self-healing systems. A transformational managed services model powered by AI-led solutions has become a priority for businesses dealing with complex IT environments.

Why Download the eBook

This eBook explains how an AI-led managed services model becomes your safety net across complex application landscapes. See how the PCAR (Prevent, Capture, Act, Retrospect) model enables consistent detection, response, and continuous improvement across ITSM, ERP, CRM, and custom applications.

It provides an operating blueprint, reference architecture, and the KPIs that can be achieved. You will also see how Jade Global applies this model to reduce mean time to restore, deflect Level 1 volume, and eliminate recurring problems.

With practical guidance and field insights, this resource helps your organization plan and execute an AI-led application managed service with confidence and speed.

Download the eBook now and take the first step toward autonomous IT operations.