Ops Agent: Your AI Lifeline to Smarter, Seamless Business Operations

TLDR: Most business teams waste hours juggling CRMs, ERPs, and ticketing tools with manual updates and duplicate work. Ops Agent fixes this. Embedded into Google Chat or Microsoft Teams, this AI-powered assistant lets you update Salesforce, ServiceNow, Oracle, and more—just by chatting. The result: less manual work, cleaner data, faster decisions, and empowered teams across sales, support, ops, and finance.

Reclaim Time. Improve Accuracy. Unlock Productivity Across Teams.

In today’s digital enterprise, business applications such as CRMs, ERPs, and ticketing systems are crucial to operational success. They centralize data, streamline workflows, and support decisions. However, for many teams, the day-to-day reality is different: switching between tools, manually entering updates, and constantly juggling systems that don’t share a common language.

Manual touchpoints slow everything down, and they aren’t just frustrating; they’re expensive.

According to Salesforce research, 64% of a sales rep’s time is spent on non-selling tasks, and 8% of the total workday is lost to manual data entry. That includes logging calls, updating contact records, and managing deal stages; such tasks are repetitive and time-consuming, adding no real value.

This challenge isn’t just limited to sales.

• Operations teams scramble to update spreadsheets.
• Customer support agents jump between systems to log tickets
• Field teams rely on email threads to track actions

The result? Slow decision-making, outdated data, and fragmented processes.

There’s a Better Way—Meet Ops Agent

Ops Agent is an AI-powered conversational assistant designed to modernize how your teams interact with enterprise systems. By embedding directly into collaboration tools like Google Chat or Microsoft Teams, Ops Agent allows users to update, retrieve, and manage critical information through simple conversations.

Whether you use Salesforce, ServiceNow, Oracle, or other business applications, Ops Agent bridges the gap between human workflows and system automation.

How AI-Powered Conversations Get the Work Done

With Ops Agent, users don’t need to log in to multiple dashboards or navigate complex forms.

They simply chat.

• Create a new lead in Salesforce for Acme Corp.
• Update the ticket status in ServiceNow to ‘In Progress.’
• What’s the latest status of the Global Tech opportunity?

Ops Agent processes these natural commands and executes them across your systems securely and reliably, keeping data clean, teams aligned, and productivity high.

Step-by-Step Process for Ops Agent: How Does It Work?

1. User Sends a Task in Chat
   The user types a daily/manual task in Google Chat or MS Teams — something they’d usually do manually in a system.
2. Agent Understands the Intent Using natural language processing (NLP), the agent interprets what action needs to be performed.
3. Agent Executes the Task It performs the task automatically by interacting with backend systems, APIs, or workflows.
4. Agent Responds in Chat A clear success/failure message — with details — is returned right in the chat window.

What are the benefits of Ops Agent?

Minimize Manual Work

Automate routine updates and reduce the burden of repetitive data entry across business systems.

Boost Data Accuracy

Timely updates through conversational input help reduce missed steps and outdated records, giving leaders confidence in what they see.

Enable Real-Time Collaboration

Ops Agent works inside your chat tool, enabling your team to take action where they’re already communicating.

Accelerate Decision-Making

Instant updates and retrievals ensure your teams act on the most current data, without having to chase it down.

Empower Every Team

From sales and support to field ops and finance, Ops Agent adapts to various business functions and workflows.

From CRM Burden to Operational Harmony

Let’s face it: platforms like Salesforce offer rich capabilities, but they’re only as valuable as the data they hold. When users struggle to keep systems up to date, the promise of digital transformation breaks down.

Ops Agent changes that.”By making system interaction conversational, simple, and accessible, it removes friction and empowers your workforce. Your teams stay focused on outcomes, not updates.”

Transform How Your Teams Work

AI-powered Ops Agent isn’t another tool. It’s the missing layer between your people and your processes.

• Better visibility
• Faster execution
• Happier teams

Ready to transform your operations?

Visit our AI-led Application Managed Services Page