Tired of "How Do I...?" The Hidden Productivity Drain in Your Organization

It’s Tuesday morning. Sarah logs in, ready to get started—only to find her VPN isn’t working. Again.

Her first thought: "How do I reset my VPN access?"

Across the hall, David’s stuck trying to understand the new parental leave policy, only to find conflicting information on an outdated internal wiki.

Meanwhile, we have Priya, who is trying to process the vendor payment; however, she cannot remember the exact steps used for the approval process.

Sound familiar?

These aren’t isolated incidents. They’re everyday moments—small, routine questions that quietly eat away at productivity.

It's estimated that around 30 to 40% of the internal support requests are related to “Where can I find the sick leave policy?” to “How to report the following expense?” with most of the queries are related.

The Unseen Costs of Constant Queries

While individually small, the cumulative impact of these questions is immense:

• For Employees: It's a constant cycle of interruption. Employees waste precious time searching documents, worse, interrupting colleagues for answers, or waiting for email replies. This leads to lower productivity and reduced job satisfaction. The frustration of being "stuck" over a simple procedure is a silent morale killer.
• For Your Support Teams (IT, HR, Finance): Imagine spending a third of your day answering the same questions, over and over again, through many support tickets. This not only leads to burnout but also critically diverts your most valuable resources from strategic, high-impact projects. Your IT team could be implementing a new security system, HR could be developing talent retention strategies, and finance could be optimizing financial reporting – but instead, they're explaining "how to apply for leave encashment" for the tenth time this week.
• For the Business: Delays, reduced efficiency, increased operational costs, and a generally less agile workforce. A bottleneck that prevents your teams from truly focusing on what matters most.

We heard these frustrations echoed by countless organizations. The demand was clear: an innovative, faster way to get answers to routine questions, without creating tickets or waiting for office hours.

What is KnowEn-Tick?

KnowEn-Tick, an AI-powered internal support agent, is designed to change how your employees get help fundamentally. The AI-powered support agent is a collective brain of an organization, always awake, always learning, and always ready to assist.

How KnowEn-Tick deals with challenges

• For Employees: Instant Answers, Anytime, Anywhere via your Chat
  App When Sarah needs to reset her VPN, she simply types her question into her familiar chat application (like Google Chat). KnowEn-Tick instantly understands her natural language query and provides the exact steps, policies, or links she needs. No more waiting, no more searching. Whether it's 2 PM or 2 AM, the answer is just a message away, right where your teams already communicate.
• For Your Support Teams: Tailored Answers, Not Generic Help
  David's HR query about parental leave, Priya's finance question about payment processes, or a new hire's IT setup question – KnowEn-Tick is trained on your company's specific documents and procedures across IT, HR, Finance, Operations, and beyond. It understands the nuances of your organization.
• Context and Intent: Keyword matching
  KnowEn-Tick understands the context and intent behind the question, delivering precise, personalized answers, not just a list of generic articles.

How does KnowEn-Tick work for businesses and employees?

Step 1: Meet KnowEn-Tick Your AI Assistant

The moment you add KnowEnTick to your chat, it introduces itself and gets ready to assist. Simple, quick, and user-friendly-your AI support starts here.

Step 2: Smart Guidance with KnowEnTick

While managing a query, the agent understands the query and provides clear, step-by-step instructions—right inside the chat. No switching tabs, no confusion.

Step 3:Context-aware Assistance at Work
When asked a follow-up question, the KnowEnTick agent continues the conversation seamlessly—providing a precise explanation along with a helpful link and attachment for deeper understanding.

The Ultimate Safety Net: Seamless Ticket Creation

We understand that not every question has a simple, automated solution. Sometimes, an issue is too complex, unique, or requires a personal touch. This is where KnowEn-Tick truly stands out, offering an unparalleled user experience:

• Never Stuck Again: If KnowEn-Tick determines that a human is needed, whether the issue is highly specific to a user's setup or an entirely new scenario, it ensures your employee isn’t left in the lurch.
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• One-Click Escalation from Chat: The employee can easily escalate the issue by creating a support ticket directly from the chat conversation. There’s no need to switch tabs, log into a separate portal, or fill out forms manually - just a seamless transition.
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• Intelligent Context Transfer: KnowEn-Tick automatically captures the full context of the conversation—what the employee asked, the responses provided, and key details discussed. This information is then used to pre-fill the support ticket, ensuring your human support agents receive a comprehensive, ready-to-work request. This drastically reduces clarification time, speeding up resolution. It’s the perfect fusion of AI efficiency and human empathy.
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How does KnowEn-Tick work for Support Teams?

Step 1: Ticket Creation Made Effortless

• With just one request, KnowEnTick drafts a complete support ticket—auto-filled with user details and ready for confirmation. No forms, no delays - just conversational efficiency.
  
  

Step 2: Ticket Created Instantly!

• With confirmation received, KnowEnTick finalizes the request and provides the ticket ID, eliminating the need for manual intervention. Fast, reliable, and ready to help again.
  
  

Beyond Just Getting Answers: The Real Business Impact

By automating routine queries and streamlining escalations, KnowEn-Tick delivers tangible benefits:

• Unleashed Productivity: Employees receive instant answers, allowing them to stay focused on their core tasks
• Empowered Support Teams: Your IT, HR, and Finance teams are freed from the repetitive, low-value work, allowing them to tackle complex challenges and drive strategic initiatives
• Significant Cost Savings: Optimize resource allocation and reduce the operational costs associated with traditional support models
• Soaring Employee Satisfaction: A frictionless internal support experience boosts morale and creates a happier, more efficient workforce

Ready to Transform Your Internal Support?

The days of drowning in "how-to" tickets are over. It's time to equip your teams with an intelligent partner that provides instant answers and ensures seamless support, every single time.

Let KnowEn-Tick handle the repetitive tasks. Let your people focus on what truly matters.

Discover how KnowEn-Tick can redefine internal support for your organization. Let's connect with our team.